Terms of accommodation

Lifestyle Hotel Prague is located at V Lužích 999/1, 142 00 Praha 4, Czech Republic. Telephone +420 724 123 907. Email info@lifestylehotel.cz.

Accommodation booked on this website is provided by FACO s.r.o., IČO 26422891, DIČ CZ26422891, registered with Městský soud v Praze under file C 81059, office at V Lužích 999/1, Libuš, 142 00 Praha 4.

These terms apply when you book a room or suite on this website. Paying means you agree to the dates, room type, number of guests, and price shown at checkout.

Questions about an existing booking can go to reception using the contacts above or the contact form on this site.

An online booking is for the dates you select. It is confirmed only after payment goes through and while that room type is still free for those dates.

When you start a booking, we hold the room while you pay, for at least 30 minutes and at most 2 hours. The payment page shows how much time is left. If payment isn't completed in that time, the room is released and nothing is charged.

You'll receive a confirmation email with your booking reference, stay dates and arrival details. Please keep it handy for check-in.

All prices on this website include VAT and the Prague city tax (local accommodation fee). You can pay in EUR or CZK; each currency has its own price list, and amounts are not converted at an exchange rate.

You pay through Comgate a.s., a licensed payment firm supervised by the Czech National Bank. Cards are entered on their page, not ours. We never store the full card number or security code. More from Comgate: https://www.comgate.eu

You can pay by card (Visa, Mastercard), Apple Pay or Google Pay, and for CZK payments also by online bank transfer. After you confirm the booking here, you go to Comgate’s checkout, pay, then come back.

Card payment: you enter the card on Comgate’s page. The payment is protected by 3-D Secure.

Online bank transfer: Comgate opens your internet banking with a payment order already filled in.

Unless stated otherwise at booking, the quoted room rate covers accommodation for the selected number of guests. Extra services arranged with reception are charged on top of the room rate.

Questions or complaints about a payment can be sent to Comgate a.s., Gočárova třída 1754 / 48b, 500 02 Hradec Králové, email podpora@comgate.cz, tel. +420 228 224 267.

Check-in is from 14:00 on the arrival date. Check-out is by 11:00 on the departure date. Reception is open daily from 6:00 to 24:00.

Early check-in or late check-out may be possible if the room is free. Please ask reception in advance; we can't guarantee it.

Guests may use free parking at the hotel when a space is available. Wi-Fi is free in rooms and public areas.

Direct booking rate: Non-refundable once paid.

If we cannot honour a confirmed booking, we will refund the amount you paid and take reasonable steps to help you find other accommodation.

Contact reception if you need help.

A booking that hasn't been paid yet can be cancelled at any time, free of charge.

Bookings can't be changed online. To change your dates, room type or number of guests, please contact reception and we'll do our best to help. Changes depend on availability.

A hotel stay for specific dates is not covered by the 14-day online shopping withdrawal right (Consumer Rights Directive Art. 16(l); Czech Civil Code § 1837(j)). The cancellation rules above apply instead.

Rooms and all indoor areas are non-smoking. Smoking is allowed outdoors on the hotel premises, including the balcony. Pets are not allowed.

Please treat the property and other guests with care. Reception may ask you to leave without a refund if these terms are seriously breached or if local law is broken.

The specific room within your booked room type is assigned by the hotel on arrival.

Guests are responsible for damage they or their visitors cause to the room or to hotel property.

Children aged 6 and over count towards the number of guests and the room price. Younger children sharing existing beds stay free. Please tell reception. A cot for a child up to 3 is free on request if we have one. There are no extra beds. Guests under 15 must stay with an adult.

If something is wrong with your stay or booking, tell reception as soon as you can so we can try to fix it.

You can also send a complaint by email to info@lifestylehotel.cz. We will confirm that we received it and resolve it within 30 days.

If we cannot resolve a complaint about your stay, you may submit a proposal for out-of-court dispute resolution to the Czech Trade Inspection Authority (Česká obchodní inspekce), Central Inspectorate – ADR Department, Gorazdova 1969/24, 120 00 Praha 2, e-mail adr@coi.gov.cz, https://www.coi.cz, https://coi.gov.cz/informace-o-adr/.

Czech law applies. That does not take away mandatory consumer protections in the country where you live. Out-of-court help through the Czech Trade Inspection Authority (ČOI) is described above.

These terms are in Czech and English. The Czech text applies to bookings made in Czech. The English text applies to bookings made in any other language.